Refund policy


Competency Certificates/Packages/Mini-Programs/Learning Paths
There will be no refund for packages of classes.

On Demand webinars
Purchases of On-Demand webinars are not refundable.

Streaming Class Refund Policy.
You may reschedule to another comparable event at no charge for up to one year after your purchase date (subject to availability). Comparable events are events with the same number of CE's, or the same class on a different date. If this is not possible or desirable, you will receive¬†75% refund up to 21 days before the event.¬†50% refund from 20-8 days before the event. No refund 7 days before the event. Please contact [email protected]¬†for refunds or rescheduling.

In-Person Class Refund Policy
For classes in person, there is an event cancellation fee included in your purchase. It covers most illnesses, injuries, weather related travel problems, and more. See this document for details. COVID related illness is not covered, however, if COVID is why you cannot attend, you may use your registration fees toward any other streaming or recorded ISEE event for one year. Documentation by a doctor is required.

For Full Certificate Program Refunds
No refund will be given after 60 days following the purchase date for any reason. Refunds prior to 60 days will be prorated based on the content and services consumed such as webinars, classes, supervision, or other meetings with staff; plus a $200 administrative fee. Refunds may take up to 30 days.

This policy is subject to change at any time. For more information or to begin a refund that you¬†are due, please contact Amy at¬†[email protected].